Refund policy
Comprehensive Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@vjewels.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/refund related query at hello@vjewels.in
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process refund.
Our refund policy ensures that customers can make hassle-free returns and exchanges if they are not completely satisfied with their purchase. We believe in providing our customers with excellent service and a seamless shopping experience, whether they are buying online or in-store.
To initiate a refund, customers should contact our customer service team within 30 days of receiving their product. The item must be in its original condition and packaging, without signs of wear and use. Once our team approves the return, customers will receive a return shipping label to send the product back to us at no additional cost.
We aim to process all refunds within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method and customers will receive a confirmation email once the refund has been processed. In cases where a refund is denied, customers will receive an explanation and instructions on potential next steps.
In addition to refunds, we offer exchanges for customers who prefer a different product or size. The process is similar: contact customer service within 30 days, ensure the product is in its original condition, and follow the return instructions. We strive to make exchanges as easy as possible, often processing them within the same timeframe as refunds.
We understand that each customer might have unique concerns, so our team is always ready to assist with any questions about our refund policy. Our goal is to ensure satisfaction and to make every step of the refund or exchange process transparent and efficient.
For international customers, additional considerations may apply due to shipping times and costs. Our team will provide specific instructions tailored to the international return process. Although it might take slightly longer, our commitment to a hassle-free refund policy remains the same.
Occasionally, we may offer refunds or exchanges beyond the standard 30-day period in special circumstances. These exceptions are handled on a case-by-case basis, prioritizing the satisfaction and trust of our customers. We encourage customers to reach out if they believe their situation warrants an extended return period.
Our comprehensive refund policy demonstrates our commitment to customer satisfaction and confidence in our products. By providing clear guidelines and support throughout the return or exchange process, we ensure that every customer feels valued and supported.